April 15, 2010
Johnson City, Tennessee - Advanced
Call Center Technologies, LLC is announcing an expansion of operations
in Johnson City, Tennessee that will bring over 300 new jobs to
the region. Two new projects with a national consumer finance and
mortgage servicing company will require 300 new customer service
and collections associates and an additional 15 supervisors and
support staff.
Advanced Call Center Technologies (ACT) has had operations in Johnson
City for over 8 years. With over 1,300 employees ACT is one of the
top private employers in the Tri-Cities region. Johnson City is
the operations headquarters for ACT and they operate contact centers
at 3035 Boones Creek Rd. and 2238 East Fairview in Johnson City.
ACT has experienced significant company growth over the past three
years which has led to the opening of three new contact centers
in the U.S. and an increase in job opportunities in all of their
locations.
The positions being added in Johnson City are full-time day and
evening positions. Customer service and collections associates receive
paid training and are eligible for the company’s comprehensive
benefit package, including medical, dental and vision insurance,
paid time off and paid holidays. Qualified candidates will have
a high school diploma, at least one year of customer service experience,
stable work history, and computer and keyboarding skills.
ACT’s solid growth and continuous expansion provides many
promotion and advancement opportunities. Over 80% of their supervisors
and managers have been hired internally and some of their site leadership
staff have even started out as customer service associates.
P.C. Snapp of the Johnson City, Jonesborough, Washington County
Economic Development Board welcomed the news from ACT. "It
has been astounding to see the growth of this company and we are
grateful for their investment in our community. ACT has a proven
track record of providing quality services in the highly competitive
contact center and technology industries."
Interested candidates can learn more about the jobs and apply online
at www.acttoday.com, or they
may call the Job Line at (423)283-5023. Candidates may also apply
at the ACT Recruiting Center located at 3043 Boones Creek Rd, Suite
102, just 1 mile north of I-26 exit 17, from 8:00AM to 6:00PM, Monday
– Friday.
Advanced Call Center Technologies LLC. (ACT), is a performance
driven provider of contact center and back office support services.
With over a decade of successes, many leading companies in the financial
services, communications, and technology industries rely on ACT
for proven results managing their customer relationships. ACT has
3,400 employees located in six U.S.-based customer contact centers,
including 1,400 in Johnson City.
